Shipping times depend on your location and our inventory levels.

• In-Stock at T1 Motorsports Orders: Orders for in-stock items will be shipped out on the same business day.
• Out-of-Stock & Distant Warehouse Orders: If an item is not in stock or is located in a warehouse, it will take 2-3 weeks to arrive at our facility before being shipped using the method selected at checkout.
• Order Tracking & Confirmation: Delivery details, including tracking information, will be provided in your confirmation email once the order has shipped.

For any shipping-related questions, please contact T1 Motorsports customer support.

At T1 Motorsports, we partner with major carriers and local couriers to ensure reliable and timely delivery. Our shipping partners include:

• UPS
• Canpar
• Purolator
• FedEx

During checkout, you will be prompted to select your preferred delivery method based on available options.

For any shipping inquiries, please contact our support team.

At T1 Motorsports, we strive to ensure every customer is satisfied with their experience.

• Before your order is confirmed, you will receive an email with the estimated arrival time (ETA) for your shipment.
• While we do our best to meet all delivery expectations, unexpected delays may occur. Rest assured, our team is always here to help and resolve any issues.
• If you have any concerns regarding your order, please contact us directly, and we’ll work to find the best solution for you.

It is your responsibility to provide accurate shipping information at checkout. T1 Motorsports is not liable for any delays, lost shipments, or additional costs resulting from incorrect or incomplete addresses submitted during ordering.

Once your order has been shipped, our system will send a shipping confirmation email containing your tracking number.

• If you haven't received this email, please check your spam or junk folder.
• If there is no email, it may mean your order has not shipped yet.

For further assistance, feel free to contact our support team.

Order Cancellations & Processing Fees

• All processed orders that have not yet shipped will incur a 6% processing fee to cover payment processing and cancellation costs from manufacturers or warehouses.
• A processed order refers to any order that has been entered into our system, removed from inventory, and is in the packing or shipping stage.
• For special orders or custom-made items, the processing phase begins once the manufacturer has received our order.
• To prevent unwanted shipments, please notify us immediately if you wish to cancel a recently placed order.

Returns & Exchanges

Due to the nature of racing and performance vehicle parts, the following return conditions apply:

• No returns will be accepted on:

1. Special order items
2. Opened, installed, incomplete, or used products

• If a product is unused and unwanted, it may be returned within 30 days of delivery (excluding special order items).

Refund Options

Upon return of an eligible product, you have two refund options:

1. Refund to Original Payment Method

• Subject to a 20% restocking fee on the total amount.
• Initial shipping costs are non-refundable (even for "free shipping" items, as actual shipping charges must be deducted).

1. Store Credit Option

• Receive a full credit (minus shipping costs) for future purchases at T1 Motorsports.
• Some brands may have up to a 10% restocking fee - please contact us for confirmation.

Return Shipping

• If you cannot ship the product back yourself, we may provide a return shipping label.
• The shipping cost will be deducted from your total refund or store credit.
• All returns must be reported within 30 days of the delivery date.

For any questions or assistance, please contact T1 Motorsports customer support. Special order items
Opened, installed, incomplete, or used products

At T1 Motorsports, we take great care to ensure our fitment guide is as accurate as possible.

• If you experience any fitment issues with your product, please contact us via email or phone.
• Our team is ready to assist you and provide a solution to resolve the issue promptly.

Your satisfaction is our priority, and we’re here to help ensure the perfect fit for your vehicle!

• All special orders are final sale and cannot be canceled or refunded for any reason.
• Once a special order has been processed or shipped inbound, it cannot be returned to the manufacturer.

What qualifies as a special order?

1. Items that are out of stock and not regularly kept in inventory in Canada.
2. Items that require more than one month to fulfill.

Please ensure you confirm all details before placing a special order. For any questions, contact our support team before purchasing.

• Once you receive an email confirming that your order is ready for pickup, you may collect it at our store during regular business hours.
• If you wish to designate someone else to pick up your order, please notify us via email with their full name. They will need to provide a valid ID at the time of pickup.
• To expedite the process, please bring your order number when arriving at the store.
• You have 60 days from the date your order status is updated to "Ready for Pickup" to collect your order, unless a different pickup date has been agreed upon.

Orders not picked up within the 60-day window will be deemed abandoned and canceled. No refunds will be issued for abandoned orders.